I train mainly in soft skills such as management, customer service, assertiveness, conflict resolution and negotiation. Planning training sessions and writing manuals is the easy bit; the real challenge is to engage each learner and encourage them to explore new ways of thinking and doing.
Before every workshop I spend some time thinking about my [...]
Sometimes I tell this story on management training courses when we are discussing the importance of active listening for managing difficult interpersonal relationships.
Here is the context to my story: a few years ago my husband, son and I became primary care givers to our little grandson, Felix, who is a handsome little boy who has [...]
I remember when I decided to become a coach. It was at the beginning of my first coaching workshop, March 31, 2001. We had learned something about what coaches call “Powerful Questions” and there we were, suddenly coaching each other for the first time, one-on-one.
At that time I thought of questions as basically [...]
